Have you ever been in a restaurant where you do not need to ask staff to get your order? If you are a person who is uncomfortable talking to others, having a self-service kiosk is beneficial to you. Instead of talking to someone about your orders, all you need to do is go to the machine and choose the food you want to taste. Everything you need to see is there, so you will not have problems with the options. What you see on the physical menu is what you will also see in the kiosk.
WHY INSTALLING A SELF-ORDERING KIOSK IN RESTAURANTS HELPFUL?
Technology has been helping people improve their lives. And you will see it in how you live today. You have your smartphone, laptop, air conditioner, car, and more. But when going to a restaurant, you will see that there are machines where you can place your order. You do not need to get attention because you can purchase food using a self-ordering kiosk in Singapore. You can also choose the type of payment you will use and the process. If you have doubts about using the machine, here are the reasons to use it:
1. LET THE CUSTOMER CHOOSE
The customer will not have issues ordering their preferred meal because of the self-ordering kiosk. Everything you see on their menu is available there, and the way you order is the only difference. You can choose every food and drink you want without bothering the workers. If you think you will take time choosing your meal, being in front of the machine can help you decide. However, be mindful of your surroundings as there might be a long line waiting for you to finish.
2. HELP PEOPLE SAVE TIME
Instead of going to the cashier to order your food, the kiosk can already give you every option you need. Some people still prefer calling a staff, and that is also okay. Having the machine gives you more options for how to order and pay. You can provide workers more time to accommodate other customers, knowing that you do not need them at the time. It is also the same for other customers who want to eat in the restaurant.
3. PREVENT ORDER MISTAKES
You can prevent order mistakes because you are the one who will place your order. Any errors you make can get deleted, but ensure that you did not submit your purchase yet. Another machine that could help prevent order mistakes is a POS system in Singapore. The staff knows their menu and chooses the food you will tell them. Ensure that they will repeat your order as there could be mistakes.
4. GIVE THEM MORE OPTIONS
Some restaurants have other foods on their e-menu that you will not see on the physical one. If you want to know them, use your phone. Kiosks can be considered an electronic menu, so check them before ordering. The meal you wish to eat might be there, so do not miss tasting them.
5. HELP THE STAFF DO MORE THINGS
Since you will be the one to process your order, the staff will have more time to attend to the needs of other customers. You can help the worker and the consumer, especially if the restaurant has many visitors. Thinking about the employees is a big deal because their job is not easy.
6. AVOID LONG LINES
Many people do not want to wait in long lines, especially if there are other ordering options like a self-service kiosk. However, the machine could also have long lines if the person in front takes time to choose the food they want. If there are only a few kiosks in the restaurant, that could also be a factor for long lines. So if you use the machine, ensure you know what to eat. But if you are unfamiliar with the foods, you can order through the staff. They can also explain the differences between the food and their best seller.
Understanding the advantages of a self-ordering kiosk in Singapore can help you use it. If there are things you do not know about the machine, you may ask the staff for assistance. Once you visit the restaurant, you already know how to use them. You might also be the one to teach other customers about how to use it if it is their first time doing it.
THINGS TO CHECK IN A SELF-SERVICE KIOSK
Having a self-service kiosk helps many people order their food without calling someone. They can get their meal the same way as before and enjoy their purchase. But if you want to ensure that you will have a good experience with the technology, check the following factors in them:
1. EASY TO USE
The screen must be easy to use, knowing that kids and elders will also use them. The screen must be smooth to touch, and the letters on the menu are easy to read. You can guarantee you will not take too much time using the kiosk.
2. HEIGHT IS FOR EVERYONE
The height of the self-ordering kiosk must be okay for everyone. But if there are kids, there must be a parent or guardian with them. It must be reachable by any user, including elders.
3. SIMPLE SCREEN
A simple screen for a self-service kiosk can help users be familiar with the machine. You will not cause long lines and other waiting issues if you see it in other restaurants.
4. ORGANISED MENU
The kiosk must also have an organised menu. There is a page for the best sellers, meals, desserts, sides, and drinks. You will not get confused about what you want to buy because you will see them organised.
Checking these things in self-service kiosks can help you know if using the machine is helpful for you or not. If you do not know how to use it, get the help of the staff. They can teach you everything you need to learn, aside from the basics. Restaurant owners already consider restaurant POS systems as part of their eatery. If you want to learn more about it, visit the website of Suntoyo Technology.