It is indeed hard to control a thousand of employees that has been transmitted from working in the office to working from home. With the demanding sacrifice that we all have to make in this crisis caused by the Corona Virus Disease 2019, there are also many circumstances that each one of us have to call center training face during this quarantine. And one of them, is with the regularity of complying towards the established propaganda of the authorities regarding public records archiving.
There are multiple assets that you can get from doing a continuous call monitoring and archive text messages. These records are not only for the purpose of protecting the secureness of your organization from any frauds and manipulative scammers during this kind of juncture. It can also be your main system to also supervise what your employees has been doing throughout the conduction of the work-from-home setup. Because text messages and voice calls are not the only sole platform that are being utilized for communication, but as well as the famous WhatsApp – which can be used on mobile, web, and desktop too. Nonetheless, it should also be monitored regardless of its capability for wide range of communication.
To learn more about the work from home policy that has been implemented by the authorities in line with the critical point we are in right now, just read the infographic below brought to you by TeleMessage: